Shipments and returns
1 Delivery times listed or stated are estimates only. We may use a third party delivery courier who may not be able to offer a specific delivery hour/ time. However your Spicee Upp account dashboard will be updated once your order has been dispatched. We may also provide you with a reference to track your order.
2 Estimated delivery days and times may be as specified on the delivery check-out page on the website and will be made to the address specified by you when you register on the website unless you change your delivery address at the check-out stage. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether.
3 Products are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardises availability for other customers. In the event of non-availability of any goods you order, we may offer a reasonable substitute. This may affect the price you pay. You may reject any substitute item and we will refund the amount you have been charged for that substitute. It is our policy to identify any substitute items to you before the time of delivery and give you the opportunity to accept or reject the item at that time.
4 We will always try to supply you with the full quantity that you have ordered. In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly. You will not be charged for any incorrect goods. In any event our liability will be limited to the price of the goods incorrectly delivered and the cost of delivery.
5 It is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the delivery slot. We may ask that an appropriate person signs for the goods on delivery. If no one is at the address when the delivery is attempted the goods will be retained by us. We will leave notification of delivery and will telephone to attempt to rearrange the delivery.
6 Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to in order to reschedule your delivery time and date. In any event, our liability to you will be limited to the price of goods not delivered and the cost of delivery.
7 Should you fail to be present for your delivery we are entitled to charge you in full for an amount equal to the price of perishable items contained in your order and the cost of delivery.
8 Spicee Upp will ordinarily only make deliveries when an appropriate person is able to receive the delivery at the delivery address. If however there is no one to accept the delivery at your specified address, we will attempt to deliver to a near by neigbour or the delivery may be kept in a safe place at your address. In the Spicee Upp leaves a delivery unattended at your address, Spicee Upp expressly disclaims all liability which may arise by virtue of the delivery being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature in respect of items which need to be kept chilled or frozen.
9 Our Delivery fee starts from £6.99 for Standard Delivery, to £9.99 for Next Day Delivery and £14.99 for Saturday Delivery.
Shipping fees include handling and packing fees as well as postage costs. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.